CONDITIONS FOR MAKING A RESERVATION:
Persons 21 years or older can make a reservation. You must register your full names, passport and ages of all guests.

BOOKING:
Reservations are made with the payment of the 20% of the total amount of the rent . The rest will be paid at the check in.

Forms of payment:
- Cash at our office
- Bank Deposit
- With credit card or money transfer using Western Union or DineroMail

CANCELLATION POLICY:
In the event that a guest should cancel the reservation for any reason, the following amounts will be refunded:

Cancellations with 30 or more days of advanced notice: 50% of the cost of the reservation + administrative fees.

For cancellations less than 30 days of advanced notice: no refund.

No show or cancellations on the check in date: 50% of the cost of the stay + administrative fees (US$ 30).

RENTAL PERIODS:
The minimum stay is a week and the maximum 6 months. If you need to stay more, you will have to make a reservation and sign another contract.

TO LENGTHEN THE STAY:
If you desire to lengthen your stay at the apartment booked:

1. First thing to do is to contact the office to check if the property is not rented to another guest for the new period requested.

2. If the property is available, you will have to sign a new contract at our office and pay the additional time period.

TO SHORTEN THE STAY:
If you should decide to shorten your stay, the previously made payments may not be refunded. For this reason, we recommend that guests to book for the minimum length of time that they will be staying at the rented property and that they contract a longer rental period should they decide to lengthen their stay.

In the case that a guest who has a lease agreement for several months, in which the rent is paid month to month, decides to shorten the contracted rental period, the security deposit will not be refunded, but will be retained by the property owner as compensation.

PRICES:
Prices are in US Dollars.

The rent includes the agency commission, taxes, utilities and some include cleaning service once a week.

At the check in the payment of the rent and the damage deposit must be paid in cash in US Dollar, Euros or Argentine Pesos.

The phone use is not included in the price. You will have to pay for it.

ABOUT THE TELEPHONE SERVICES IN THE APARTMENTS:
Most of the apartments offer one of the following phone services to their guests:

a) Pre-paid line: This service works only with the use of pre-paid telephone cards which the guest can purchase in order to make any phone calls from the rented apartment. You can receive any type of telephone calls.

b) Control line: This service works with some pre-paid monthly credits paid by the owner of the apartment. In this case, guests will probably have some credits to make local phone calls upon arrival. However, once you are out of credits, you should purchase pre-paid telephone cards that correspond to the company which provides the telephone line. To make calls to cellular telephones or to make international calls, guests should purchase pre-paid telephone cards. This service permits guests to receive any type of telephone call at the rented property.

c) Pre-paid cellular phone: The owner will give the guest a cellular phone to use during his stay, that works with pre-paid cards.

ADMINISTRATIVE FEE:
U$S15 will be charged for check in or check out between 7PM and 9AM.

DAMAGE DEPOSIT:
The damage deposit is refunded on the departure day after the owner has reviewed the inventory and that there are neither damages nor missing items. At this point the guest should return the keys to the owner.

These are the rates:
- For less than 29 days the deposit is 1 week rent
-For more than a month the deposit is 1 month’s rent.

The cost to repair any damage caused by the guest will be deducted from the damage deposit. Guests must return the property in the same clean conditions in which it was presented upon arrival. The cleaning service in the price of the rent does not revoke the obligation of guests to leave the property in the same clean conditions as when they arrived to the apartment.
If the property is returned in an inadequate state of order and cleanliness, the owner is authorized to deduct from the damage deposit the cost of cleaning.

UNEXPECTED DAMAGE:
1) In the event of unexpected damage caused to the apartment before the arrival of the guest, which prevents the stay at that place, we will inform the guest of the unexpected situation, offering two choices:

a) Relocation in another apartment available for the time period; (we will make all the efforts to find a similar apartment. If there is a difference in price the guest can either pay that difference or cancel the reservation and have refund of the original reservation.
b) Refund of the amount which was paid for the initial reservation.

2) In the event of unexpected damage caused to the property at the arrival time or during the stay of the guest that prevents him/her from remaining in that apartment, Urbano Rentals guarantees the guest that all necessary action will be taken in order to solve the problem. The guest is therefore committed to accept all actions taken by the company in order to solve the problem. In case the problem is so serious that it cannot be solved in a reasonable time, Urbano Rentals offers the guest two choices:

a) Relocation in another apartment available for the needed time period.
b) Refund of the rent equivalent to the remaining days of the contract.

INSURANCE:
Urbano Rentals and/or the owner will NOT be responsible for any accident or theft occurred in the apartment. We recommend that you buy an insurance for the period of your stay.

ADMISSION AND PERMANENCE IN THE APARTMENT:
The use of the apartment by the guest to provide lodging for more people than the maximum capacity stated in the lease agreement is basis for eviction.

The guests must respect the building rules in relation to the admission of pets, noises and other associated circumstances. The violation of this regulation is basis for eviction.

All property owners reserve the right to make the final decision regarding the reception of guests in their properties.

PICTURES PUBLISHED ON THIS SITE:
Urbano Rental is not responsible for changes in the furnishing of each apartment that the owners may decide to make on their own. For this reason, the photos shown on this site are intended to provide a basic idea of the general orientation of each individual apartment. They do not necessarily represent the exact furnishings of the property, especially in concern to bed covers, curtains, etc.

CHECK IN AND CHECK OUT TIME:
Check in is at 2PM
Check out is at 10AM

Check in between 9 AM and 7 PM are free of charge. If you have to check in at another time, a Saturday, Sunday or national holiday there is a U$S 15 charge.
Checking in or out during 24th. Dec., 25th. Dec, 31st. Dec and 1st. Jan. have a U$S30 charge.

Important: We do not make any check in between 12 PM and 7 AM.

EARLY CHECK IN AND LATE CHECK IN:
If a guest arrives before 2:00pm, and the property is unoccupied, the guest may occupy the property before the check in time without extra charge. If the property is occupied, they should wait until the check in time to occupy the property. If guest wish to guarantee the availability of the property for an earlier check in time, we suggest making your reservation for one day prior to your anticipated arrival.

Check out:
If a guest has a departure scheduled for after 10:00am, and the property has no other immediate reservation, they guest can remain at the apartment until the most convenient check out time without extra charge. If there is an immediate reservation of the property, guests should check out at 10:00am. If a guest wishes to check out later, we suggest making your reservation for one day more to make sure the availability of the apartment.

Important: On the date and time stated, the property owner will meet you at the apartment on your departure day to pick up the keys and give you back the damage deposit.

If you have to check out between 24pm and 7am and the owner accepts there is a U$S 30 charge that must be paid to the owner at that moment.

ACCEPTANCE OF THE TERMS AND CONDITIONS:
When you make the payment of the reservation, the administrative fee and/or the rent you are accepting each and every of the points described in this section Terms and Conditions.